Privacy Policy

Effective Date: October 28, 2025

At My IT Support, your privacy and trust are our top priorities. We are committed to protecting your personal information and ensuring that your data is handled securely, transparently, and in full compliance with applicable privacy laws and Google Ads policies.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect only the information necessary to provide effective technical support and improve our services. This may include:

Personal Information: Name, email address, phone number, and billing details.
Device Information: Operating system, device type, IP address, browser type, and error logs (for troubleshooting).
Service Interaction Data: Chat transcripts, call logs, and service history to enhance support quality.
Payment Information: Processed securely through third-party payment gateways — we do not store credit card details.

We do not knowingly collect data from children under the age of 13.

2. How We Use Your Information

We use the information collected to:

Provide and manage technical support services
Respond to your inquiries and requests
Process secure payments and generate service invoices
Improve our website, performance, and user experience
Send service updates, confirmations, and limited promotional offers (with your consent)
Ensure compliance with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties under any circumstances.

3. Data Security

Your data security is important to us.
We implement industry-standard security measures such as:

SSL encryption for all web traffic
Secure remote access tools for diagnostics (with your explicit permission)
Firewalls and antivirus protection for data handling
Role-based access control to sensitive customer information

Despite our efforts, no online platform is 100% secure. Users are encouraged to exercise caution when sharing personal information online.

4. Sharing of Information

We may share your information only when necessary to:

Complete a requested transaction or service
Comply with lawful requests from authorities or court orders
Integrate verified third-party services (e.g., payment processors, domain providers)

All third parties we work with adhere to strict data protection and confidentiality standards.

5. Cookies and Tracking Technologies

Our website uses cookies and analytics tools (like Google Analytics) to understand site traffic and improve performance.
Cookies do not identify you personally and can be disabled via your browser settings.
By continuing to use our site, you consent to our cookie policy.

6. Your Rights (CCPA & GDPR)

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request a copy of data we hold about you
Opt out of data collection for analytics or advertising

To exercise these rights, contact us at privacy@myitsupport.com.

We will respond to verified requests within 30 days.

7. Data Retention

We retain customer data only for as long as necessary to fulfill the purpose it was collected for, or as required by law.
Once data is no longer needed, it is securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of those external sites before sharing any personal data.

9. Changes to This Privacy Policy

My IT Support reserves the right to update this Privacy Policy at any time.
All updates will be posted on this page with a revised “Effective Date.” Continued use of our website or services after changes are made constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:

📧 Email: support@myitsupport123.com
📞 Phone: +1 (949) 542-1599
🌐 Website: www.myitsupport123.com
📍 Location: California, United States