Welcome to My IT Support. By accessing or using our website, services, or support platforms, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before engaging with our services.

If you do not agree with these terms, please refrain from using our website or services.

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1. Scope of Services

My IT Support provides professional remote and onsite IT assistance, including but not limited to:

• Computer troubleshooting and optimization

• Network and WiFi setup

• Printer and peripheral configuration

• Virus and spyware removal

• Software installation and updates

• General technology consulting

All services are performed by certified technicians to ensure the highest level of accuracy and reliability.
However, we cannot guarantee that all issues will be fully resolved, as some may require manufacturer or third-party intervention.

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2. Use of Services

By using our services, you agree that:

• You are at least 18 years old or have parental consent.

• You will provide accurate and complete information for diagnosis and support.

• You will not use our services for unlawful or malicious purposes.

• Remote access will be granted only to authorized technicians for troubleshooting.

• You are solely responsible for maintaining backups of important files before requesting service.

My IT Support reserves the right to refuse or terminate service if any misuse, fraudulent behavior, or inappropriate conduct is detected.

 

3. Payment Terms

• All prices are listed in U.S. Dollars ($).

• Payment must be completed before service initiation, unless otherwise agreed in writing.

• Accepted payment methods include credit/debit cards and secure online payment gateways.

• We do not store credit card information — all payments are processed through PCI-compliant providers.

• Refunds and cancellations are governed by our Refund & Cancellation Policy.

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4. Limitation of Liability

While we take utmost care during all technical procedures, My IT Support shall not be held responsible for:

• Data loss, corruption, or hardware damage occurring during or after service.

• Issues caused by software incompatibility, malware, or pre-existing hardware defects.

• Damages resulting from misuse, neglect, or failure to follow technician instructions.

Our total liability under any claim will not exceed the amount paid for the specific service rendered.

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5. Warranties and Disclaimers

• All services are provided on an “as-is” basis.

• My IT Support does not guarantee uninterrupted, error-free, or permanent solutions.

• We do not make any warranty, express or implied, regarding results, performance, or compatibility of any service or product.

We recommend customers maintain updated antivirus protection and regular backups after service completion.

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6. Intellectual Property

All content on this website — including text, graphics, logos, icons, and software — is the property of My IT Support and protected by copyright laws.
Unauthorized use, reproduction, or redistribution of any content is strictly prohibited.

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7. Third-Party Services

Our website may include links or recommendations to third-party software or products.
My IT Support is not responsible for the accuracy, reliability, or policies of any third-party websites or services.
Users are encouraged to review third-party terms and privacy policies before engaging.

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8. Privacy and Data Protection

We value your privacy and handle all personal information in accordance with our Privacy Policy.
By using our services, you consent to the collection and use of data as described in that policy.

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9. Indemnification

You agree to indemnify and hold harmless My IT Support, its employees, and agents from any claims, damages, or expenses (including attorney’s fees) arising from your misuse of our website or violation of these Terms.

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10. Termination of Services

We reserve the right to terminate or suspend service access without prior notice if:

• There is evidence of fraud, abuse, or unauthorized activity.

• The customer fails to comply with these Terms or applicable laws.

Upon termination, all outstanding balances must be settled immediately.

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11. Governing Law

These Terms of Service are governed by the laws of the State of California, United States.
Any disputes shall be resolved through binding arbitration in California, in accordance with applicable federal and state laws.

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12. Policy Updates

My IT Support reserves the right to modify these Terms at any time.
Any updates will be posted on this page with a new “Effective Date.”
Continued use of our services after changes are made constitutes acceptance of the updated terms.

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13. Contact Information

For questions or clarifications regarding these Terms, please contact us at:

📧 Email: support@myitsupport123.com
📞 Phone: +1 (949) 542-1599
🌐 Website: www.myitsupport123.com
📍 Address: California, United States